At Pinetree Boutique Hotel, we understand that plans can change. This policy outlines our cancellation, modification, and refund procedures to ensure transparency and clarity for all our guests.
đĢCancellation Policy
We offer flexible cancellation options to accommodate changes in your travel plans:
- Cancellation is permitted up to 24 hours before the scheduled check-in time without incurring any charges
- No cancellation is allowed within 24 hours of the check-in time
- In cases of cancellation within 24 hours, the full booking amount will be charged
- To initiate the cancellation and refund process, please email us at maitreyainn@gmail.com
âī¸Modification Policy
Need to adjust your booking? We're here to help:
- Modifications to the booking can be made up to 24 hours before the scheduled check-in time
- Changes are subject to room availability at the time of modification
- Any applicable rate differences will apply based on current pricing
- Contact us to discuss modification options for your reservation
âNo-Show Policy
If a guest fails to check in on the scheduled arrival date without prior cancellation, the full booking amount will be charged as a no-show fee. We recommend contacting us in advance if your plans change to avoid these charges.
đĒEarly Departure
In the event of early departure after check-in, the remaining unused nights may be subject to a penalty charge equivalent to one night's stay. Please inform us at the time of check-in if you anticipate an early departure.
đ°Refund Process
We process refunds promptly and efficiently:
- Refunds for cancellations made within the allowable time frame will be processed within 10 business days
- Processing time may vary depending on the payment method and banking processes
- Refunds will be issued to the original payment method used during booking
- You will receive a confirmation email once the refund has been initiated
- For any refund-related inquiries, please contact us at maitreyainn@gmail.com
đContact Us
If you have any questions or need assistance with cancellations, modifications, or refunds, please don't hesitate to reach out:
Email: maitreyainn@gmail.com
Phone: +91 81488 14800
Address: Pinetree Boutique Hotel, Greems Road, Chennai
âšī¸Important Notes
Please note the following:
- All times mentioned refer to the scheduled check-in time on your booking confirmation
- We recommend reviewing your booking details carefully before confirming
- Special circumstances may be considered on a case-by-case basis - please contact us to discuss
- This policy is subject to change; please check for the most current version when making your booking